Contents |
1 | Executive Summary |
2 | MOST: Mobility Management Strategies for the next Decades |
| 2.1 | Work Packages |
| 2.2 | Thematic Fields of Demonstration and Research: The MOST Clusters |
| 2.3 | Definition of Mobility Management in MOST |
3 | Methodology: Assessing results and the implementation process in MOST |
| 3.1 | Monitoring and Evaluation of Results |
| 3.2 | Evaluation of the Implementation Process |
| | 3.2.1 | Application of total quality management to mobility management |
| 3.2.2 | Selection of the five sites for the process analysis |
| 3.3 | Comparisons between sites of different thematic fields |
4 | Implementation and Results of the individual MOST sites |
| 4.1 | Cluster 1: Educational Institutions |
| 4.1.1 | Educational Institutions: Objectives and Implementation |
| 4.1.2 | Educational Institutions: Results, Comparisons and Conclusions |
| 4.2 | Cluster 2: Tourism |
| 4.2.1 | Tourism: Objectives and Implementation |
| 4.2.2 | Tourism: Results, Comparisons and Conclusions |
| 4.3 | Cluster 3: Health Institutions |
| 4.3.1 | Health Institutions: Objectives and Implementation |
| 4.3.2 | Health Institutions: Results, Comparisons and Conclusions |
| 4.4 | Cluster 4: Site Development |
| 4.4.1 | Site Development: Objectives and Implementation |
| 4.4.2 | Results, Intracluster Comparisons and Recommendations |
| 4.5 | Cluster 5: Temporary Sites and Events |
| 4.5.1 | Temporary Sites and Events: Objectives and Implementation |
| 4.5.2 | Temporary Sites: Results, Comparisons and Conclusions |
| 4.6 | Cluster 6: Mobility Centres and Mobility Consulting |
| 4.6.1 | Mobility Centres and Mobility Consulting: Objectives and Implementation |
| 4.6.2 | Mobility Centres and Mobility Consulting: Results, Comparisons and Conclusions |
| 4.6.3 | Mobility Centres - multi-functional customer interfaces: long-term assessment, comparison and recommendations |
5 | The Framework for Mobility Management across Europe |
| 5.1 | Introduction and Methodology |
| 5.2 | Framework for Mobility Management on a European Level |
| 5.2.1 | Political and Programmatic Framework Conditions |
| 5.2.2 | Legal, Regulatory and Fiscal /Pricing Regulations |
| 5.2.3 | Financial Framework Conditions |
| 5.2.4 | Framework in Education and Qualification |
| 5.2.5 | Organisational Framework |
| 5.2.6 | Conclusions |
| 5.3 | Framework for Mobility Management on a National Level |
| 5.3.1 | Introduction |
| 5.3.2 | General Framework |
| 5.3.3 | Political and Programmatic Framework |
| 5.3.4 | Legal and Fiscal Framework |
| 5.3.5 | Fiscal Framework |
| 5.3.6 | Financial Framework |
| 5.3.7 | Framework for Education and Qualification |
| 5.3.8 | Organisational Framework |
| 5.3.9 | Conclusions |
| 5.4 | Framework for Mobility Management on a Local Level |
| 5.4.1 | Introduction |
| 5.4.2 | Political and Programmatic Framework |
| 5.4.3 | Legal, Regulatory and Fiscal Framework |
| 5.4.4 | Financial Framework |
| 5.4.5 | Organisational Framework |
| 5.4.6 | Conclusions |
| 5.5 | Recommendations |
| 5.5.1 | The P.A.I.R.-Scheme for improving framework conditions |
| 5.5.2 | The Need for Action |
6 | Key Conclusions from MOST |
| 6.1 | Start-up Phase |
| 6.1.1 | Involving the actors |
| 6.1.2 | Financial Support |
| 6.1.3 | Integration of Policies |
| 6.1.4 | Defining the Project |
| 6.2 | Implementation Phase |
| 6.2.1 | Involvement of Stakeholders: Clients and Users |
| 6.2.2. | Analysis (Base Line Study) |
| 6.2.3 | Defining Objectives |
| 6.2.4 | Designing Mobility Management Services |
| 6.2.5 | Designing Mobility Management Instruments |
| 6.3 | Monitoring and Evaluation |
| 6.3.1 | Monitoring and Evaluation of Results - General Recommendations |
| 6.3.2 | Document Activities |
| 6.3.3 | Awareness of Mobility Management Instruments and Services |
| 6.3.4 | Usage of Services |
| 6.3.5 | Measuring Customer Satisfaction |
| 6.3.6 | Surveying Users and their mobility behaviour |
| 6.3.7 | Measuring Physical Impacts on a systems' level |
| 6.3.8 | Self-Evaluation - Optimising the Implementation Process |
7 | New Insights: The Contribution of MOST |
| 7.1 | Mobility Management - a widely applicable concept |
| 7.2 | Mobility Management - a flexible and adaptable concept |
| 7.3 | Mobility Management - an effective strategy: promising evidence and results |
| 7.4 | Mobility Management - optimising the process of implementation, overcoming barriers |
| 7.5 | Comprehensive Monitoring and Evaluation - a key to success |
| 7.6 | Mobility Management - spreading good practice |
| 7.7 | Mobility Management - an outlook |
8 | MOST Partners |
9 | MOST Glossary of Terms |
10 | Appendix: Overview Tables on all MOST Sites |